Refund

Refund Policy

Owala organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to owalet.shop.

exceptions at Owala
For purchases made through owalet.shop, Owala applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Owala customers should know about condition of returns
The following condition of returns guidance applies to the Owala storefront at owalet.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to refund timing
Owala publishes this refund timing guidance for customers using owalet.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Owala to support
For purchases made through owalet.shop, Owala applies the following guidance on support. For return or exchange assistance, contact Support@Owalet.shop or 7173156756.

What Owala customers should know about starting a request
The following starting a request guidance applies to the Owala storefront at owalet.shop. To start a return or exchange, contact us at Support@Owalet.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owala to order problems
The following order problems guidance applies to the Owala storefront at owalet.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

eligibility at Owala
Owala publishes this eligibility guidance for customers using owalet.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalet.shop
Phone: 7173156756
Physical address: 17 Chester St, Nashua, New Hampshire, 03064, United States