Shipping

Shipping Policy

Use this guide from Owala to review processing, delivery, and tracking. This page applies specifically to owalet.shop.

How Owala handles delivery area
For purchases made through owalet.shop, Owala applies the following guidance on delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

How Owala handles returns after delivery
This returns after delivery section covers orders and visits through owalet.shop for Owala. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at Owala to delivery issues
The following delivery issues guidance applies to the Owala storefront at owalet.shop. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Owalet.shop or 7173156756. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from Owala on processing and transit
The following processing and transit guidance applies to the Owala storefront at owalet.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

tracking and addresses at Owala
For Owala customers at owalet.shop, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalet.shop
Phone: 7173156756
Physical address: 17 Chester St, Nashua, New Hampshire, 03064, United States